A good credit history is important.Many know the DasherDirect as a prepaid debit card that DoorDash offers. This includes a review of your personal credit history, drug testing, background check, and employment/personal references. CardWorks will do a thorough background check for all hires. This position reports to an assigned Team Leader / Manager and supervises no one.Work is in an office environment, sustained posture in a seated position for prolonged periods of time works with computer equipment for prolonged periods of time.Ability to work under pressure at a rapid pace while maintaining accuracy.Ability to work in a fast paced environment and respond promptly to inquiries.Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functions.Two (2) years of banking experience preferred with a strong preference going to candidates with background with complaints and/or business/legal writing.High School Diploma or its equivalent education required B.A.Provides support to Business Unit Management team, including but not limited to reviewing and approving draft responses prepared by other Complaints Coordinators, exception reporting, projects, rolling out process improvements, and ad hoc reporting and projects.Assesses if there are any trends and alert various departments (Compliance, Operational, Training) so they can take additional steps to mitigate future risk.Scrutinizes all complaints against regulatory standards, our client policies/contracts, and internal operating processes.Drafts a response to be reviewed and approved by the Complaints Department Editors and/or Business Unit Management, while ensuring that the response and/or resolution meets service level.Determines an appropriate resolution and works across departmental lines as needed.Researches accountholder’s concerns, identifies the root causes, and makes recommendations to affect change in current procedures/practices.Communicates occasionally via phone/email with clients and multiple leadership levels within the organization.Communicates directly with accountholders and/or members of the Better Business Bureau, Attorney General’s office, etc., in writing.The Coordinator also responds to customer written complaints, classified generally as those that are received from an accountholder who is threatening to escalate (to the Better Business Bureau, Attorney General, file lawsuit) or an accountholder who is unhappy with the quality of service received or not satisfied with the way previous correspondence was handled. This position is responsible for responding in writing to executive complaints, generally from the Better Business Bureau, State Attorney General, Department of Justice, attorneys, and other regulatory agencies and.
#Cardworks address professional#
The Coordinator reviews, assesses and resolves issues in a timely and professional manner.
The Coordinator is a primary point of contact for executive and customer written complaints, responsible for investigating and resolving matters related to the overall business operations and practices. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards. CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.
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